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At EcuaDoorUSA, we want you to be satisfied with your purchase. Please review our returns and refunds policy below:
Food products are non-returnable and non-refundable.
Exceptions: Returns/refunds apply only if the item arrives expired or rotten upon delivery. In such cases, please contact us immediately with proof (photos), and we will arrange a replacement or refund.
Returns are accepted for defective items only.
• You have up to 90 days from the date of purchase to request a return for defects. • To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase. • Defects include manufacturing flaws, damage during shipping, or items that do not match the product description.
• Returns accepted for defective items only within 90 days. • Items must be unworn, with original tags attached. • Custom or personalized jerseys are non-returnable unless defective.
Contact us by email at multiservicios@ecuadoorusa.com or via WhatsApp with:
Your order number and details
Photos of the product issue (if applicable)
Description of the defect or problem
Approval Process: Once we review your request, we will determine if the return qualifies under our policy.