YOUR U.S. VIRTUAL MAILBOX

Get a U.S. address to receive letters and packages. We scan, notify, consolidate, and forward to Ecuador in ≤ 8 business days.

Open Virtual BoxHow It Works
HOW VIRTUAL MAILBOX WORKS
  • Sign Up

    Complete the registration form and verify your identity (KYC). We'll assign your U.S. mailbox ID.

  • Put Your U.S. Address

    Share this address with senders and online stores:

  • We Receive & Notify

    We log incoming letters/packages. You get email/WhatsApp notifications. Scans of envelopes/labels on request.

  • Consolidate & Forward

    We can combine multiple items and forward to any city in Ecuador, or hold for store pickup.

Customs taxes apply when a shipment is ≥ 8 lb or ≥ $400 declared value.

EVERYTHING YOU NEED IN ONE MAILBOX

  • Real U.S. street address in Queens, NY

  • Notifications via email/WhatsApp for each arrival

  • Envelope/label scan (on request)

  • Package photos (on request)

  • Consolidation to save on forwarding costs

  • Forwarding to Ecuador in ≤ 8 business days

  • Store pickup available 7 days a week (7am–7pm)

  • WhatsApp support with real people
PLANS & PRICING
  • Basic Mailbox

    $X /month

    • ✓ Receive letters & small parcels
    • ✓ Email/WhatsApp notifications
    • ✓ Store pickup
  • Standard Mailbox

    $50 /month

    • ✓ Verything in Basic
    • ✓ Envelope/label scans (up to N/month)
    • ✓ 1 free consolidation/month
  • Premium Mailbox

    $100 /month

    • ✓ Everything in Standard
    • ✓ Package photos on request
    • ✓ Priority handling + discounted forwarding
Open Mailbox Now

Forwarding fees, customs, and optional services (extra scans/photos, special packing) are billed separately.

PLANS & PRICING FORWARDING TO ECUADOR & NATIONWIDE

Methods:

  • To Ecuador

    Forward to any city in ≤ 8 business days (typical)

  • Hold for Pickup

    Collect at our Queens store

  • Nationwide (U.S.)

    Forward to another U.S. address if needed

ADD-ONS:

  • Consolidation (combine multiple items into 1 shipment)
  • Repacking (reduce size/weight where possible)
  • Fragile handling (extra cushioning)
  • Insurance (optional)

Packages ≥ 8 lb or ≥ $400 declared value pay customs taxes in Ecuador.

Request a Forwarding Quote
WHAT YOU CAN & CAN'T RECEIVE
  • Allowed with limits:
    • ✓ New phones only (invoice required); max 1 phone per person
    • ✓ Electronics (e.g., smart devices) — max 2 units per shipment
    • ✓ Max 4 items per package; max 4 handbags or perfumes per package
    • ✓ Clothing — no strict limit
  • Not Allowed
    • ✗ Used phones
    • ✗ Weapons, alcohol
    • ✗ Cooked/perishable foods that can spoil
Read Full FAQ

VIRTUAL MAILBOX FAQ

How quickly do you notify me of incoming items?

We notify you same day (during business hours) via email/WhatsApp.

Can you scan the envelope or send a photo?

Yes. Envelope/label scans are available, and package photos on request (plan-dependent).

Can you consolidate multiple orders?

Absolutely. Consolidation helps reduce shipping costs before forwarding.

How long does forwarding to Ecuador take?

8 business days or less, depending on city and customs.

Are there customs taxes?

Yes, when a shipment is ≥ 8 lb or ≥ $400 declared value.

Can I pick up at the store instead?

Yes, store pickup is available 7 days a week.

OPEN YOUR VIRTUAL MAILBOX

 Fill out the form to activate your U.S. Virtual Mailbox. We'll verify your identity (KYC) and send your Mailbox ID and instructions.

CONTACT & STORE INFO

Address: 39-14 63rd Street, Woodside, NY 11377
Hours: Mon–Sun, 7:00 AM – 7:00 PM
U.S. Customer Service (Spanish): (347) 288-9788
Ecuador Direct: +47 532 60 047
Email: multiservicios@ecuadoorusa.com

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